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Privacy Policy

Effective Date: January 20th, 2025

Introduction

VOLTSEQ ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the "Site"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

1. Information We Collect

We may collect information about you in a variety of ways. The information we collect on the Site includes:

1.1 Personal Data

Personally identifiable information, such as your name, phone number, email address, and mailing address, that you voluntarily provide to us when you complete a contact form, request a quote, or communicate with us through the Site.

1.2 Derivative Data

Information automatically collected by our servers when you access the Site, including your IP address, browser type, operating system, access times, and the pages you viewed before and after visiting our Site.

1.3 Financial Data

If you make a payment for services, your billing details (such as credit card information and billing address) may be collected and processed securely by our third-party payment processor. We do not store your payment information on our servers.

1.4 Cookies and Tracking Technologies

We may use cookies, web beacons, and other tracking technologies to enhance your experience on our Site and analyze how visitors interact with our content. You can manage cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our Site and services.
  • Improve, personalize, and expand our offerings.
  • Understand and analyze user interactions with the Site.
  • Develop new services and features.
  • Process transactions and send related communications, such as invoices and confirmations.
  • Respond to inquiries, provide customer support, and handle service requests.
  • Send updates, promotional communications, and newsletters (you may opt out at any time).
  • Comply with legal obligations, enforce policies, and protect our rights.

3. Disclosure of Your Information

We may share your information under the following circumstances:

3.1 Legal Compliance & Protection

We may disclose your information if required by law or to protect the rights, safety, and property of VOLTSEQ, our clients, or others.

3.2 Third-Party Service Providers

We work with third-party vendors who provide services such as payment processing, web hosting, email communications, and analytics. These partners are contractually obligated to protect your data.

3.3 Business Transfers

If VOLTSEQ undergoes a merger, acquisition, or asset sale, your information may be transferred to the new entity.

4. Your Rights and Choices

4.1 Access and Correction

You have the right to request access to and correction of your personal information. To make such a request, please contact us.

4.2 Data Retention

We retain personal data only as long as necessary to fulfill business, legal, and regulatory requirements.

4.3 Opt-Out of Communications

You may opt out of receiving promotional emails by clicking the unsubscribe link included in our emails.

5. Security of Your Information

We implement security measures to protect your personal information. However, no online data transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies before providing them with personal information.

7. Children's Privacy

Our services are not intended for children under 13, and we do not knowingly collect their information. If we learn that we have received data from a child without parental consent, we will take steps to delete it.

8. Service Areas

VOLTSEQ proudly serves Cranbrook, Kimberley, Fernie, Invermere, Creston, and surrounding communities in the East Kootenay region. If you are located outside these areas and require electrical services, please contact us to discuss availability.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised Effective Date. Continued use of our Site after changes indicates your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

📍 VoltSEQ
PO Box 221, Cranbrook PO Main, BC , Cranbrook, BC, Canada, British Columbia
📞 Phone: +1 250-464-0192
📧 Email: info@voltseq.com

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VoltSEQ Electrical provides expert residential, commercial, and industrial electrical services to Cranbrook, Kimberley, Creston, Fernie, Sparwood, and surrounding communities. Your trusted partner for reliable, innovative solutions.

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